Welcome to Uvskinz Store! We’re dedicated to providing your family with high-quality UPF-rated sun protection products. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our friendly customer service team.
Product Information
What types of products do you offer?
We specialize in UPF-rated swimwear and accessories for the whole family, including items for men, women, boys, girls, and babies. Our collection features hoodies, jackets, beach towels, bottoms, and big-size options, all designed to keep your family safe and stylish in the sun.
Are your products suitable for everyday use?
Absolutely! Our products are perfect for both everyday outdoor adventures and special occasions like beach vacations. They are made with high-quality materials that offer reliable sun protection without compromising on comfort or style.
Do you have products for babies and children?
Yes, we have a dedicated “BABY” and “BABY GIRL” section, as well as options for “BOYS” and “GIRLS.” Our baby and kids’ lines are designed with gentle, safe fabrics to protect delicate skin from harmful UV rays.
Shipping & Delivery
What are your shipping options?
We offer two shipping methods: Standard Shipping via DHL or FedEx for $12.95, which delivers in 10-15 business days after dispatch, and Free Shipping via EMS for orders over $50, which takes 15-25 business days after dispatch.
How long does order processing take?
Orders are processed within 1-2 business days before shipping. Delivery times may vary based on your location and customs processes.
Do you ship internationally?
We ship globally, with exceptions for some parts of Asia and remote areas. For details, check our Shipping Policy.
Can I track my order?
Yes, we provide tracking information for all orders. You’ll receive updates via email once your order is dispatched.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in their original packaging. For instructions, please contact our customer service team at [email protected].
Are there any items that cannot be returned?
For hygiene reasons, swimwear and accessories that have been worn or used are not eligible for return. Please refer to our Returns Policy for full details.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information safe?
Yes, we use encrypted payment gateways to ensure your data is protected. We do not store any payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.
General Questions
How can I contact customer service?
You can reach us at [email protected]. We’re here to help with any questions or concerns!
Where is your company located?
Our address is 1788 Emily Drive, OMAHA, US 68101. We operate online to serve customers worldwide.
Do you offer discounts or promotions?
Yes! We regularly update our “New Arrivals” and may run promotions. Sign up for our newsletter or check the website for the latest deals.
Thank you for choosing Uvskinz Store—where your family’s safety and style are always our priority. If you have more questions, don’t hesitate to contact us. Shop now and enjoy our reliable delivery process!